Special Offers
Shipping & Returns

NEW postage rates as of 1-4-2014

ALL orders shipped to UK addresses will be sent using the Royal Mail 1st class signed for service.

As we use the signed for service we are unable to instruct the postman to leave packages with neighbours, behind flower pots, in garden sheds etc.

Postage Costs:

up to £50.00 spend £2.80
From £50.01 up to £99.99 spend £3.99
From 100.00 up to £200.00 spend £5.90

All orders above £200, delivery is free to the UK

We are happy to offer shipping to any countries.

We offer a flat rate of £10 to all European countries.

This includes:

Norway
France
Germany
Italy
Spain


Please e-mail us for delivery to other countries.

Right to cancel (Distance contracts)

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day:

(a) On which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us, WizE Cigs, 4 Queen Street, Horsham, West Sussex, RH13 5AF, Email sales@wize-cigs.co.uk, Telephone: 01403 267038 of your decision to cancel this contract by a clear statement (e.g. letter sent by post, or via email).

Please include the correct outlined below in our “Model cancellation (WC-a)

You may use the model cancellation form below, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our contact form on the website.

Here: http://www.wize-cigs.co.uk/storepage1001221.aspx 


If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation on durable medium (e.g. by email) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse you all payments received from you, including the cost of delivery (except for the supplementary cost arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you and goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) If there were no goods supplied, 14 days after the day on which we are informed about you decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If you have received the good in connection with the contract:

(a) You shall send back the goods or hand them over to us: WizE Cigs, 4 Queen Street, Horsham, West Sussex, RH13 5AF without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

(b) You will have to bear the direct costs of returning the goods(c) You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Model Cancellation (WC-a)

To: WizE Cigs, 4 Queen Street, Horsham, West Sussex, RH13 5AF

Email: sales@wize-cigs.co.uk

Telephone: 01403 267038

I/We[*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],

Ordered on [*] /received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s)

Date [*]

[*] Delete or insert as appropriate.

Delivery and Risk

Delivery of goods from the WizE Cig website should be without undue delay and within 30 days.

Risk passes from WizE Cigs to the (You) the consumer when the goods are delivered (unless the courier is one not offered or named by the WizE Cigs as an option, but chosen and arranged by (You) the consumer. In this case risk passes to the consumer when the item is delivered to the courier.